Awesome Wigs Company Policies

All sales are final. Sorry, but we do not give refunds. The wig factory does not give refunds, so we would have to "eat" the cost of every wig or wig product returned to us if we gave refunds.

Some of our customers ask if we can cut and style their wigs for them. Some wigs require a little shaping here and there to remove stray or scraggly hairs (all wigs have them). We have an expert, licensed hair stylist with almost 20 years of experience who can do this for an additional charge of $50 per wig. We will do our best to accommodate your needs, but we cannot be held liable for any problems encountered with your customized wigs. We strongly suggest that you make an in-person appointment with us so we can cut and style your wig to fit your face perfectly. In lieu of an in-person appointment, we will ask you for various head measurements to assist us in the customization. All sales are final on customized wigs.

If you feel that the wig you received is defective, please contact us immediately (within 5 days of receipt). You will be given a Return Authorization Code and upon receipt of the wig in question, we will examine it. We reserve the right to determine the defect and if we agree that the wig is indeed defective, you will be given credit toward a replacement along with the return shipping costs. The item will be replaced with an item of the same style and color at no charge. There is no restocking fee on defective items, but please keep in mind that we do a thorough inspection of all wigs before they are sent to you. We inspect for broken bands, imperfections, and loose or damaged hair. Since we get these products fresh from the factory, we do not anticipate any problems, but we will notify you in such cases to minimize potential frustrations.

Defective products must be returned to us within 5 days of your receipt of a Return Authorization Code. Under no circumstances will we accept returns more than 10 days after the date of invoice.

All prices are subject to change without notice. Please refer to our Web site for the most current prices.

Credit cards are accepted through the CCNow payment processing system. To save 2%, please inquire as to how to send your payment via PayPal.

We hold orders until the check has cleared the bank. If the check is not received by us within 14 days after placing the order, the order will become inactive and products held will be put back in inventory.

These are treated the same as cash and merchandise is shipped as soon as possible (subject to the availability of the merchandise).

Our normal method of shipping within the United States is by USPS Priority Mail. If we receive your order by 3:00 pm Eastern Time, we will usually ship the same day if the item is in stock. If the item has to be ordered from the factory, delivery may take 7 to 10 days. Priority Mail delivery is usually made in about 2 to 3 working days from the date of shipping. We can also ship via FedEx for an additional charge. Please contact us for details.

APO and FPO addresses are treated as domestic mail, except for the addition of customs declaration. We currently do not take or ship orders outside of the United States, Puerto Rico, Canada, and Mexico.

All shipments within the United States are sent via USPS Priority Mail with Delivery Confirmation which does not require a signature. Delivery Confirmation is our proof of delivery.

Because of the large number of orders we receive for professionally styled wigs, there is a 3 day wait on styled orders. We apologize for the waiting time, but we spend considerable time on each wig to make sure that you will be pleased with your new hair. We work seven days a week to accommodate everyone and we think that you will find the end result worth the wait.

We understand that most people do not want to advertise to the world that they wear wigs. Your privacy is always respected and there is never anything on the outside of your package that indicates that there is a wig inside.

Wigs are normally shipped in a generic USPS Priority Mail box with a return address label that says "C. Din" along with our mailing address.

Any information that you give us is held in the strictest of confidence and your name is never sold or made available to mailing lists or any other source.

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